Greenfleet Australia (Company Limited by guarantee) ACN: 095 044 465 is the trustee for the Greenfleet Trust ABN 86 693 237 685. Greenfleet Australia and its affiliates is collectively known as "Greenfleet" and also referred to in this Policy as "us," "we" and "our". 

Greenfleet respects your privacy and understands how important it is to protect your personal information. This document sets out our Privacy Policy outlines our approach to privacy and how we collect, use and protect personal information and sets out your rights in relation to accessing the personal information that you may provide to us.   

Greenfleet is an Australian organisation, all references are to Australian legislation, policies or frameworks unless otherwise specified. 

Our commitment to protect your privacy 

We recognise that any personal information we collect about you will only be used for the purposes indicated in our policy, where we have your consent to do so, or as otherwise required or authorised by law. It is important to us that you are confident that any personal information we collect from you or that is received by us will be treated with appropriate respect ensuring protection of your personal information.  

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). 

Our commitment in respect of personal information is to abide by the Privacy Act and any other relevant law. This Policy refers to the collection of “personal information” which is information which identifies an individual or from which an individual’s identity may reasonably be ascertained. Personal information may be held in electronic or paper records. 

Who is Greenfleet? 

Greenfleet is a not-for-profit environmental organisation protecting our climate by restoring our forests. 

What personal information do we collect?  

We only collect personal information you give us directly, or which is collected automatically as part of your activities with us (including usage data or cookies on our website (www.greenfleet.com.au) (Website). 

We collect personal information about individuals, including users of our Website, supporters and donors. When we collect information, we will ensure the individual has given verifiable consent or there is some other lawful basis for collection and processing.  We will generally explain to individuals why we are collecting it, who we give it to and how we will use or disclose it. 

The personal information that we collect includes: 

  • Identifying information including your name, address, telephone, email;  
  • details of your carbon emissions;  
  • financial information, including payment details and credit card number; 
  • transactional information, including information you provide as part of a transaction with us or that is generated as a result of that transaction; 
  • computer and connection information such as page views, traffic, URLs, IP address and web log information;  
  • usage information, including data about your interaction with our Website through devices you use. 

When you visit our Site, we may place cookies on your browser to enhance and manage our Website and improve our business and the services we provide to you. We and/or Google may use this information to optimise and place advertisements, including advertisements of third party vendors, on our own and third party websites. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.  Cookies can be managed by accessing the individual settings in your browser. Our Website does not support “Do Not Track” requests. 

Our services are not intended for children and we do not knowingly collect personal information from individuals who are children. 

Why we collect your personal information? 

We collect and receive personal information about you in order to conduct our business, including: 

  • assessing and obtaining approval for carbon sequestration projects and/or commercial transactions in carbon units;  
  • to process and record donations; 
  • to provide you with the products or services you requested; 
  • to provide receipts; 
  • to send requested resources; 
  • to respond to comments or queries; 
  • to send newsletters;  
  • to verify your identity; 
  • to assess, process and manage your application to be a customer, including to verify your details and assess our risk;  
  • to carry out administrative tasks; 
  • to research, internal reviews and analysis and production of consolidated statistics; 
  • to assess, process and manage your employment application to work with us; or 
  • for complaints handling or data analytics purposes. 
  • improve and optimise our services, business and users’ experience; 
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; 
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; 
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties. 

From time to time we may offer other products and services and we may use your personal information to provide you with current information about our program you may find of interest, changes to our organisation, campaigns or appeals, or new products or services being offered by us or any company we are associated with we think you may find interesting.   

By providing us with your personal information, you consent to us using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.  You may opt out of receiving these direct marketing communications at any time.   Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth); 

How do we collect your personal information? 

Personal information may be collected by us in a number of circumstances, including when an individual: 

  • makes an enquiry with us via email or telephone; 
  • uses any of our online services, for example if you submit a form via our Website;  
  • donates money to us; 
  • applies to invest in a product offered by us; 
  • attends an event hosted by us; or 
  • applies to work with us. 

Where reasonable and practical we will collect your personal information only directly from you. However, we will also collect information about you from third parties such as from our contractors who supply services to us, through our referrers, from a publicly maintained record or from other individuals or companies as authorised by you. 

If you do not provide the information requested by us, we may not be able to provide you with our services. 

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information. 

How do we use your personal information? 

We use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes, to detect prevent and investigate fraudulent behaviour, any other purpose you have consented to and any other purpose permitted under the Privacy Act or other applicable law. We may not be able to do these things without an individual’s personal information.  For example, we may not be able to process a donation, issue a receipt, or contact you in relation to a query. 

If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected. 

To whom will we disclose your personal information? 

To enable us to maintain a successful business relationship with you, we may disclose your personal information to: 

  • organisations that provide products or services used or marketed by us, including intermediaries (such as financial advisers, custodians and trustee companies or financial institutions); 
  • companies and contractors who we retain to provide services for us, such as IT contractors, mail houses, market research suppliers, couriers, secured archive storage providers, risk and compliance providers, lawyers, accountants and auditors, who will need to have access to your personal information to provide those services; 
  • data processors, including third party suppliers and service providers (including providers for the operation of our Website and/or our business or in connection with providing our products and services to you); 
  • anyone to whom our assets or businesses (or any part of them) are transferred; 
  • other third parties authorised by you to receive information held by us; and  
  • other persons, including government agencies, regulatory bodies, and law enforcement agencies, or a required, authorised or permitted by law. 

Where will your personal information be held and processed? 

We will provide your information to third parties that provide services to us solely for the purpose of providing those services, including third parties that provide our payment gateway, marketing and technology support services.  This may include providing your information to third parties that are located outside of Australia. 

Where your personal information is transferred outside Australia (including the USA and Canada), we will take steps to ensure that overseas recipients will deal with that information in a way that is consistent with the Australian Privacy Law or applicable national laws. 

Security and retention of personal information  

We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification, or disclosure and against other misuse.  For example, we ensure data is transferred using encrypted hypertext transfer protocol secure, and when information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. However, we cannot guarantee the security of your personal information. 

We will only use, process, or store personal information for as long as required by the purpose it has been collected, including where such purpose relates to our legitimate interest, and for a longer period where you have given consent to such processing, as long as such consent is not withdrawn. We may be obliged to retain personal information for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. 

Third parties and information you receive through us 

Our Website may contain links to third-party websites. We are not responsible for the privacy policies of any third-party websites. We recommend that you review the Privacy Policy of each website you visit. 

We may also provide access or links to third party account portals or platforms. We are not responsible for the privacy policies of any third-party account portals or platforms. We recommend that you review the Privacy Policy of any third-party account portal or platform you visit. 

Where you transact with another person or entity through us, we may enable you to obtain the personal information of that person or entity.  You acknowledge that in these circumstance you are the data controller of that data and you should, where required, inform that other person about your privacy practices and otherwise comply with relevant national laws.   

Using the personal information of any person you receive through us for any other purpose other than to perform the transaction we enable is prohibited by this policy. 

Updating your personal information 

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed.  

If you consider that any information we hold about you is incorrect, you should contact us using the contact details below to have it updated. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete. If you contact us in relation to your personal information, including for access to or information about the personal information we hold about you, or to request we delete it, where required under applicable law we will attempt to contact you about your request within one month.  

You have certain rights in relation to personal information we collect and hold about you. We will allow an individual to: 

  • request that we restrict the ways in which your personal information is processed by us or on our behalf in certain situations; 
  • object to the processing of your personal information by us or on our behalf in certain situations; 
  • withdraw your consent to the processing of your personal information by us or on our behalf; 
  • request us to correct information we hold about you;  
  • know what personal information we maintain about you and request a copy of your personal information at any time. 

Access to your personal information 

We will provide you with access to the personal information we hold about you, subject to limited exceptions in the Privacy Act or applicable law as outlined below. You may request access to any of the personal information we hold about you, at any time.  

To access personal information that we hold about you, use the contact details specified below. Appropriate identification is required before access can be provided. In certain circumstances, we may not be required by law to provide access or to correct an individual’s personal information. If that is the case, we will give reasons to explain this. 

Denied access to personal information 

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation may be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.  

An explanation will be provided to you if we deny you access to your personal information we hold.  

Business without identifying you 

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information. Such a situation would be where you make general inquiries about our program. 

Greenfleet website 

When you visit our Website to read, browse or download information, our system may record information such as the date and time of their visit to the Website, the pages accessed, and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only. If you create a user account on the Website then you should take appropriate steps to ensure that your username and password are kept secure. You remain responsible for actions committed on your account due to a failure to keep your username and password secure.  

Whilst we take great care to protect personal information on the Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information sent to or from us online. This is particularly true for information sent to us via email. We have no way of protecting that information until it reaches us. Once we receive personal information electronically, we protect the security of the information in accordance with this Privacy Policy.   

Further information and feedback 

Please contact us using the contact details below if you have any queries or concerns about privacy. We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. 

We will deal with any complaint by investigating the complaint and providing a response to the complainant within 15 business days, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you. 

For information about privacy generally, or for individuals whose have further privacy concerns not resolved to their satisfaction, the Office of the Australian Information Commissioner can be contacted on 1300 363 992 or via http://www.oaic.gov.au. 

Contact details 

We have appointed a privacy officer who can be contacted:  

By post 

The Privacy and Data Protection Officer 

PO Box 16011, Collins Street West Melbourne VIC 8007 

By email 


By phone 

on +(61) 3 9642 0570 or 1800 032 999 


By using the “Contact Us” section of our Website 


Changes in our Privacy Policy 

We may make changes to this Privacy Policy at any time by giving notice on this page and - as far as technically and legally feasible - sending a notice to you.  We recommend you check this page often, referring to the effective date of the last modification listed at the bottom.  

This Privacy Policy was last updated on 23 May 2023.